Payment after travel date
From 1st January 2020, unless agreed on a separate contractual agreement BeMyGuest will only release payout for successful bookings on the BeMyGuest Distribution Network after the booking travel date or after the ticket redemption date, whichever is applicable to your account. This is to avoid unnecessary refunds for cancellations or no shows and to ensure that the services are provided to the customer before the payout is released.
Payment minimum amount
BeMyGuest reserves the right to release payments for amounts larger than SGD 500. This might happen only if the bank transfer charges are too high and it is best to wait to transfer larger amounts of payment. BeMyGuest will notify you in advance.
Payment bank charges
Please note sometimes your bank may take a charge to forward the payment BeMyGuest sends to your bank account. Unfortunately, these charges are beyond BeMyGuest control, cannot be predicted and have to be borne by you.
Payment mode and processing time
BeMyGuest is only able to release payments via bank transfer. After BeMyGuest releases the payout, it takes some additional time for the money to get to you. The time it will take for the funds to arrive in your account will depend on your bank and location.
Here are examples of the average processing times:
- Local bank transfer: 1 - 3 business days
- International bank transfer: 3 - 7 business days
Weekend and public holiday delays
Many banking systems don't process transactions on weekends or public holidays. If your payout from BeMyGuest is completed between Friday and Sunday, it might not be processed until the following week.
Payment status
If you have any questions on the status of your payments, you can email billing@bemyguest.com.sg
How to request payments from BeMyGuest
BeMyGuest requires that you send an invoice and statement (with a breakdown of all bookings) via email to billing@bemyguest.com.sg. All invoices will be reconciled with our internal booking records. Our Finance team will release payment after any invoice discrepancies have been clarified and by following the rest of the Payment Policy terms.
Your invoice should be addressed to:
BeMyGuest Pte. Ltd.
137 Cecil Street #10-01/05
Cecil Building
Singapore 069537
Your invoice/statement need to contain the following details:
- Invoice date
- Bank account details
- Company name in FULL
- BeMyGuest booking codes
- Booking travel dates OR Ticket redemption dates (whichever is applicable)
- Individual cost breakdown for adults
- Individual cost breakdown for children
- Individual cost breakdown for seniors
- Total invoice amount
Payment cycles
BeMyGuest follows bi-weekly payment cycles. Invoices are processed as follows: invoices received within the first half of the month are paid by the 25th of the same month, and invoices received in the latter half of the month are paid by the 10th of the following month.
Updates to Payment Policy to Suppliers
BeMyGuest Pte. Ltd. reserves the right to update the Payment Policy to Suppliers from time to time.